Refund policy

Thank you for shopping with The Drip Sneakers LLC. We want you to be satisfied with your purchase. If you are not completely happy with your order, we're here to help.

Please read our Return & Refund Policy carefully before requesting a return.

Return Eligibility

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must:

  • Be unused, unworn, and unwashed
  • Be in their original condition
  • Include original tags and packaging (if applicable)
  • Not show signs of damage caused after delivery

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, the following items may not be eligible for return:

  • Final sale items
  • Gift cards
  • Personalized or custom-made products
  • Items marked as non-returnable on the product page

How to Request a Return

To start a return, please contact our support team:

Email: support@thedripsneakers.com

Please include:

  • Your order number
  • Full name
  • Email address used for purchase
  • Reason for the return

Our team will provide return instructions once your request has been reviewed.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The item has a verified manufacturing defect

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the issue and work to provide an appropriate resolution.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, your refund will be issued to the original payment method used during checkout.

Refund Timing

After a refund has been approved, processing times typically vary depending on your financial institution or payment provider.

Most refunds are completed within 4–10 business days, although some providers may require additional time.

Exchanges

At this time, we do not guarantee direct exchanges.

If you would like a different size, color, or product, we recommend placing a new order after your return has been approved according to this policy.

Cancellations

Orders may only be canceled before they have entered processing or shipment.

If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, it can no longer be canceled.

Contact Us

If you have questions about returns or refunds, please contact us:

The Drip Sneakers LLC

Website: https://www.thedripsneakers.com/

Email: support@thedripsneakers.com

Phone: +1 (269) 281-4796

Address: 315 N Burdick St Suite 200-500, Kalamazoo, MI 49007, USA

We appreciate your business and thank you for shopping with The Drip Sneakers LLC.