Shipping policy
Thank you for shopping with The Drip Sneakers LLC. We are committed to delivering your order as quickly and efficiently as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received and verified.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information, when available.
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier.
Typical delivery times are:
United States: 3–7 business days
Please note that delivery estimates are not guaranteed and may vary due to factors outside our control.
Shipping Costs
Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.
Order Tracking
Once your order has shipped, you will receive tracking information via email.
Tracking updates are provided directly by the shipping carrier and may take time to appear after the package has been dispatched.
Shipping Delays
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:
- Weather conditions
- Carrier disruptions
- High shipping volumes
- Customs processing
- Incorrect shipping information provided by the customer
- Other unforeseen circumstances
The Drip Sneakers LLC is not responsible for delays caused by shipping carriers or events beyond our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided, please contact us immediately.
We cannot guarantee modifications once an order has entered processing or shipment.
Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.
Lost or Missing Packages
If your package appears lost or has not arrived within a reasonable timeframe, please contact us.
We will work with the shipping carrier to investigate the shipment status and assist in resolving the issue whenever possible.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery.
To help us review the issue, please provide:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
- A brief description of the issue
Our team will review your request and work toward an appropriate resolution.
International Orders
For international shipments, customers may be responsible for any customs duties, import taxes, or additional fees imposed by their local authorities.
These charges are not included in product prices or shipping fees unless otherwise stated.
Delivery Confirmation
Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.
If you believe a delivered package is missing, please contact the carrier first and then reach out to our support team for assistance.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
The Drip Sneakers LLC
Website: https://www.thedripsneakers.com/
Email: support@thedripsneakers.com
Phone: +1 (269) 281-4796
Address: 315 N Burdick St Suite 200-500, Kalamazoo, MI 49007, USA
Thank you for shopping with The Drip Sneakers LLC. We appreciate your business and look forward to serving you.